Invesco and SJP face barrage of complaints
Record 4 million complaints made against financial services firms in first half of 2018
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Advisers claim FOS biased towards complainants
In a recent IFA survey, 83% thought the financial ombudsman treated them as “guilty until proven innocent”
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UK Sipp market to grow by £1.9bn a year
The UK self-invested personal pension (Sipp) market is expected to grow by £1.9bn a year to 2020 despite rising customer complaints, according to the latest research by GlobalData.
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Phoenix top as FCA complaints hit 3.8 million
Consolidator The Phoenix Group featured heavily in data from the Financial Conduct Authority that shows complaints about all financial services firms rose by 13% in the second half of 2017, driven by payment protection insurance (PPI) claims.
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Barclays and Aviva buck downward trend in FOS complaints
Aviva and Barclays bucked the downward trend in complaints about financial services companies made to the Financial Ombudsman Service (FOS) in the second half of 2017, according to the latest figures.
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Sipps among most upheld complaints, reveals Ombudsman
More than half of the complaints around self-invested personal pension schemes (Sipps) passed to a financial ombudsman were upheld during the three months to 31 December 2017, making it one of most upheld areas of complaint.
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FOS backs complaint after client’s funds fall 50%
An ombudsman has backed a complaint from a former client of PFP Wealth Management after funds it chose for his pension slumped nearly 50% in the first year.
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FCA knuckles rapped over complaints handling procedure
The FCA has been criticised by the Complaints Commissioner for parts of its handling of a complaint by a former company chair, and told to review its processes.
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FCA: Half of investment complaints upheld in H2 of 2016
Half of all complaints made against investment products were upheld in the second half of 2016, according to the latest data released by the FCA.