Phoenix top as FCA complaints hit 3.8 million

Consolidator The Phoenix Group featured heavily in data from the Financial Conduct Authority that shows complaints about all financial services firms rose by 13% in the second half of 2017, driven by payment protection insurance (PPI) claims.

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Decumulation complaints

In addition to the top five companies listed on page one, the following providers also feature prominently on the FCA complaints list.

Investment complaints

Other key companies to receive complaints about investment products were:

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