Nucleus launches portal as investors seek direct access to portfolios

Client portals an ‘easy win’ for platforms to curry favour with advisers

Nucleus has launched a portal to allow advised clients to engage with their investments directly.

Nucleus Go provides access to information such as money paid in, withdrawals, fund switches, holdings, gains and losses, as well as more detailed investment analysis over any date range.

It can be accessed on devices such as phones and tablets.

In a press release published on Monday, the firm said Nucleus Go comes amid a push to have better client communications in the industry. It has already made much of its adviser’s correspondence with clients paperless, including the new costs and charges statements as part of Mifid II.

Direct access for investors

Heather Hopkins, managing director at NextWealth, said portal features are increasingly valued by advisers.

Hopkins said: “Clients increasingly want direct access to their portfolios. They want to be able to make Isa contributions, view holdings and do some analysis without having to ring up their adviser.

She added: “Advisers want to use technology to run efficient businesses and to offer better service to their clients. Nucleus’ client portal ticks both boxes.”

Gavin Fielding, editorial director at Fundscape, said he rated Transact, AJ Bell, Parmenion and Standard Life for their existing client portals.

Fielding described a client portal as an “easy win” for platforms to win over dissatisfied advisers. He said a portal lets advised clients self-serve and get information. “This takes time pressure off advisers and allows them more time to generate new business.

“I think DFM adviser firm clients find this more useful because of the way the portfolio content changes. I have to say the Nucleus branding and look seems inviting.”

Andrew Smith, chief technology officer at Nucleus, said: “Advisers are integrating technology into their businesses more than ever before, and this engagement has allowed us to really focus on how we can improve our own technology to help them.”

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